Xperience NXT Privacy Policy
Last Updated: August 4, 2025
Xperience NXT considers your privacy a fundamental aspect of building trust, and its privacy policy is designed to handle your data with care, clarity, and Canadian transparency. This comprehensive policy applies to your use of all Xperience NXT products, including their website, 3D Room Planner, mobile apps, AI design tools, and e-commerce integrations. It covers a wide range of users, such as homeowners, Small and Medium Enterprises (SMEs), contractors, and realtors.
1. Information We Collect
Xperience NXT collects information primarily to help users design smarter, buy easier, and collaborate more effectively. The data collected falls into several categories:
Personal Information
This information is directly provided by you when you create an account, book a service, make a purchase, or contact support. This includes your full name, email, phone number, address, login details (username and encrypted password), and billing and payment information for subscriptions or product purchases.
Design & Usage Data
This data is gathered automatically as you interact with the platform. This encompasses uploaded plans, scanned floor layouts, 3D models, in-app actions (such as furniture placed, colors changed, or notes made), and technical data (like IP address, device, browser, operating system, and session duration). It also includes details about product views, cart activity, and purchase behavior.
AI-driven Preferences
AI-driven preferences are learned from your interactions to recommend better layouts and styles, with this data collected anonymously and securely.
2. How We Use Your Data
Your data is utilized for several key purposes: to run the platform and personalize your design journey, suggest products based on your taste and layout, and sync orders, estimates, and vendor inventories. It also facilitates communication regarding important updates, tips, or exclusive offers. Furthermore, your data powers Augmented Reality (AR) and Virtual Reality (VR) features, helping realtors virtually showcase homes, and is used to improve tools through analytics and usage data. Xperience NXT also uses this data to comply with Canadian privacy law and maintain security for all users.
3. How We Share Your Data
Xperience NXT explicitly states that they do not sell your data, ever. Data is only shared under specific, limited circumstances:
- With trusted service providers such as those for hosting, payments, analytics, and Matterport integration.
- With SMEs, contractors, or realtors you choose to collaborate with.
- With legal authorities when legally required.
- With future partners during mergers or acquisitions, in which case Xperience NXT will inform you.
4. Data Security
To ensure data security, Xperience NXT employs various measures, including encrypted transactions, tiered access controls, and regular audits and platform-wide security checks.
5. Your Rights and Choices
As a user, you have significant control over your data: you can access, update, or delete your information and unsubscribe from emails at any time. You can also request that your data be removed or moved and opt out of cookies or tracking where applicable. Residents of Canadian provinces like Quebec and Ontario are protected under PIPEDA (Personal Information Protection and Electronic Documents Act), and if you are from California, you also have rights, such as opting out of data sharing.
6. Children's Privacy
Xperience NXT's services are not intended for children under 13, and they do not knowingly collect data from them.
7. Changes to This Policy
The company commits to notifying users of major updates to their privacy policy through on-site announcements or email.
8. Contact Us
For any questions or to manage your information, you can contact Xperience NXT via email at business@xperiencenxt.com or phone at +1 647 594 3520. Their address is 295 Hagey Boulevard, 1st Floor, Waterloo, Ontario, N2L6R5, Canada.