Refund Policy

When You’re Eligible for a Refund

We offer refunds in a few specific situations. You’re good to go if:

• You cancel within 7 days of subscribing and haven’t used any premium features (like exporting a BOQ, generating AI layouts, or downloading final plans).
• You’ve been charged twice by mistake for the same subscription.
• You ran into a technical hiccup on our end, and our support team couldn’t fix it after trying their best.

When Refunds Aren’t Available

We can’t process a refund in the following cases:

• If you cancel after the 7-day grace period.
• If you’ve used premium features, even once — that counts as activation.
• If your subscription renewed and you forgot to cancel beforehand.
• For any physical décor items bought through vendors — those returns are handled directly by the vendor.
• If you signed up using a promo code, freemium plan, or bundled deal.

Cancelling ≠ Automatic Refund

Cancelling your plan doesn’t automatically mean you’ll get a refund. You’ll need to contact us if you believe you’re eligible.

How to Request a Refund (It’s Easy, Eh?)

Just follow these quick steps:

• Send us an email at support@xperiencenxt.com with the subject: Refund Request – [Your Full Name or Email ID]
• Include:
  • Your registered email
  • Order or transaction ID
  • A short note on why you’re requesting a refund
• We’ll review it and get back to you within 2–3 business days.
• If approved, the refund will be processed to your original payment method within 7–10 business days.

Product Returns (Furniture & Decor)

All physical décor items — like sofas, chairs, lighting, etc. — are fulfilled by vendor partners. For returns or exchanges, refer to the vendor’s individual return policy.

Secure, Transparent & Canadian

All our refunds are processed securely, in compliance with PIPEDA and Canadian consumer protection laws. Transparency and customer-first — always.